Return and Refund Policy
Last updated: September 29, 2026
We want you to receive the item you ordered in good condition. Please contact us at nebrivexa@gmail.com before sending any item back.
30-Day Return Window
You may request a return within 30 days after delivery. To be eligible for a standard return, the item must be unused, in substantially the same condition in which it was received, and include its original packaging when reasonably available.
How to Request a Return
Email nebrivexa@gmail.com with your order number and reason for the return. If the return is approved, we will provide return instructions and the authorized return destination. Items sent back without authorization may not be accepted.
Return Shipping
For a change-of-mind return, the customer is responsible for return shipping. If we confirm that an item was damaged, defective, or incorrect when received, Nebrivexa will provide or reimburse reasonable return shipping when a return is required.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible after delivery, preferably within 7 days, with your order number and photos when relevant. We will review the issue and arrange a replacement, refund, or other appropriate resolution based on the verified circumstances.
Refunds
Approved refunds are issued to the original payment method. After we approve the refund, we aim to submit it within 10 business days. Your bank or card issuer may require additional time to post the credit.
No restocking fee is charged for approved returns under this policy. Original shipping charges are not refundable for change-of-mind returns. This does not limit any rights that cannot legally be waived.
Cancellations
If you need to cancel an order, contact us promptly. We will cancel and refund an order when possible before production or fulfillment has begun. Once fulfillment has started, the return process may apply instead.
Exchanges
We do not currently offer direct exchanges. If a return is approved, you may place a new order for the preferred item.